Every attempt is made to schedule appointments according to the patient's needs. It is this office's protocol to have a referral from your doctor or dentist according to the diagnosis you will be treated for and in order for your visits to be processed through your health insurance. At the time of the initial appointment, we at Creative Therapeutics Physical Therapy, Inc. will do our best to verify insurance coverage and, if needed, obtain authorization for treatment. A parent or legal guardian must accompany anyone under the age of 18 to their first appointment.

What to Bring to an Appointment

  • A written referral from a physician (MD).
  • Current insurance information and cards.
  • Any insurance required referral number or claims number.
  • A list of medications you are currently taking.
  • Comfortable clothing that allows easy access to the area being evaluated. We provide patient gowns or shorts as needed.

Insurance and Financial Procedures

As a convenience to our patients, we will file all primary and secondary insurance claims. Patient's insurance companies and our office can make mistakes, and it requires the assistance of three parties to make the process go smoothly. Please do not hesitate to ask for information regarding insurance coverage and payment plans.

We are providers for thousands of insurance companies. All HMO plans that we are contracted with will require prior authorization from your primary physician. Please contact your insurance company, at the customer service number provided on your insurance card, with any questions regarding your physical therapy benefits.

Cash Paying Patients

We accept cash paying patients, and a referral may not always be required.