FAQ about COVID-19 (Coronavirus) and What We are Doing About It

Updated: Arpil 1, 2020

Q: Are you open?


YES! We are open Monday through Friday in an effort to adhere to public health guidelines.

Q: What options do I have if I am unable to come to the clinic?


We are working on offering telehealth video visits if you are unable to come in to the clinic for any reason. However, for the time being, we recommend you email us at office@creativetherapeutics.com with any questions or concerns you may have for the therapist during the time you are unable to come.

Q: What happens if I cancel an appointment at the last minute due to illness symptoms?


There will be no penalties for cancellations and missed appointments related to illnesses until further notice.

Q: How do you know if other patients have it? I don’t want to be exposed to the virus.


We are screening all patients according to guidance from the CDC and our local public health department. This includes: - Screening on the phone and when people arrive that they are not exhibiting any symptoms related to coronavirus

Q: What are you doing to make sure germs are taken care of at the clinic?


We always have patient safety in mind and disinfect all surfaces on a regular basis, regardless of the coronavirus outbreak. Here are a few extra things we are doing to ensure your health:

  • Our PT aides are focused on disinfecting every inch of space that is touched using CDC approved disinfectants.
  • We are following distancing guidelines to minimize exposure while maximizing therapeutic benefits.
  • We have no more than 10 people in the clinic at one time to adhere to distancing guidelines
  • We are taking all cleaning and hygiene precautions recommended by the CDC.

Q: If I have a cough can I come in for my appt?


If you are experiencing any sickness, please wait to schedule an appointment until you are symptom free, without the use of symptom reducing medication, for at least 48 hours.

If you have fever or symptoms such as cough or shortness of breath and have either traveled internationally or had close contact with someone who’s suspected or confirmed to have coronavirus, please call your primary healthcare provider prior to scheduling or attending an appointment in our office.